A flat bike tire sent me scrambling to my local bike shop in Cocoa Village yesterday. The diagnosis was surprising. Not only had I worn our my back tire, which the bike man said was “impressive,” but I also had a problem that could end up as a “catastrophic failure” with my bike.
Basically, there was a part on my bike that could let loose and send me head-over-heels on my bike. He called Huffy Bikes for me. To no avail. I called Huffy Bikes, also to no avail. My bike guy, with 20 years of experience in repairing bikes, told me that the bike was unsafe to ride.
Two phone calls from both of us to Huffy later, we were informed that the Huffy lawyers and engineers felt the bike was safe to ride and they would do absolutely nothing to help. Key here is their desire to cover-their-backsides by a series of calls to their lawyers!!!!
I requested a letter stating the bike was safe and that Huffy would pay for any injuries resulting from the “catastrophic failure” and I heard……nothing.
I love riding my bike, which has now been put back together and which now has a new tire. However, I will NEVER buy another bike from Huffy. Please send this posting along to your friends, to warn them of the unsatisfactory service that Huffy provides to their customers.
What Huffy tale of woe would you like to share with others?
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